BetterCloud experienced a minor incident on July 19, 2024 affecting Workflows, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 04:49 PM UTC
We are investigating reports of On Demand Workflows not executing as expected. Customers attempting to run Workflows that have conditions in them via the On Demand experience will not see an instance ID generated in the Workflow Activity Feed or Audit Logs. Workflows without conditions in them can still be run as expected. We apologize for any inconvenience this may be causing and are working to remediate the issue as fast as possible. If you have any questions, please reach out to our support team by emailing [email protected].
- monitoring Jul 19, 2024, 06:20 PM UTC
We have identified and fixed the issue affecting the On Demand Workflow experience, and are monitoring for stability. Customers should now be able to execute all non-branching Workflows On Demand again. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our support team by emailing [email protected].
- resolved Jul 19, 2024, 08:18 PM UTC
We have monitored the issue that affected the On Demand Workflow experience, and consider it fully resolved. If you have any questions, please reach out to our support team by emailing [email protected].