BetterCloud experienced a critical incident on July 24, 2024 affecting Live Chat Widget, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Live Chat Widget
Update timeline
- identified Jul 24, 2024, 06:41 PM UTC
Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.
- monitoring Jul 24, 2024, 06:52 PM UTC
Olark has implemented a fix and our Chat widget seems to be working normally again. We will monitor for awhile before resolving this incident, in case any issues recur.
- resolved Jul 24, 2024, 07:15 PM UTC
This incident has been resolved.