BetterCloud experienced a minor incident on August 23, 2024 affecting Workflows, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2024, 06:08 PM UTC
We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]
- identified Aug 23, 2024, 09:45 PM UTC
We have identified the issue causing Workflow Action delays for a subset of customers. The issue will be addressed in the scheduled maintenance window on Monday, August 26th. Customers may experience Workflow Action delays throughout the weekend. If you have any questions, please contact our Support Team at [email protected]
- resolved Aug 26, 2024, 05:54 PM UTC
We have monitored this issue throughout the weekend and have made additional changes to ensure stability. A long term fix will be implemented during tonights (Monday, August 26th) scheduled maintenance window. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]