BetterCloud experienced a minor incident on September 4, 2024 affecting Workflows, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2024, 08:52 PM UTC
We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]
- identified Sep 04, 2024, 11:06 PM UTC
We have identified the issue causing Workflow Action delays for a subset of customers. The issue will be addressed in the scheduled maintenance window on September 9th. If you have any questions, please contact our Support Team at [email protected]
- resolved Sep 05, 2024, 12:21 AM UTC
We have monitored this issue and have made additional changes to ensure stability. A long term fix will be implemented during a scheduled maintenance window next week (Monday, September 9th). We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]