BetterCloud experienced a minor incident on September 10, 2024 affecting Alerts and Files and 1 more component, lasting 8d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2024, 01:46 PM UTC
We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing
- monitoring Sep 17, 2024, 08:40 PM UTC
We have addressed the issue causing delays ingesting Files for a subset of customers. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
- resolved Sep 18, 2024, 05:43 PM UTC
We have resolved the issue causing delays ingesting files for a subset of customers. We appreciate your patience! If you have any questions, please contact Support: [email protected]