BetterCloud experienced a minor incident on September 13, 2024 affecting Alerts and Directory and 1 more component, lasting 5d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2024, 06:37 PM UTC
We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.
- monitoring Sep 16, 2024, 06:02 PM UTC
We have addressed the issue and have seen improvement in the delays. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
- resolved Sep 18, 2024, 09:47 PM UTC
We have resolved the issue that resulted in some delays related to user syncs for a small subset of customers. We appreciate your patience! If you have any questions, please contact Support: [email protected]