BetterCloud experienced a critical incident on September 25, 2024 affecting Platform API, lasting 23h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2024, 02:00 PM UTC
We are currently investigating an issue that is impacting BetterCloud's API endpoints related to Workflows, Actions, GraphQL, Event Buffer, and other API endpoints. This issue does not impact Extended Workflow Triggers. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our Support team by emailing [email protected]
- monitoring Sep 25, 2024, 02:44 PM UTC
We have resolved the issue impacting BetterCloud's API and are monitoring for stability. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]
- resolved Sep 26, 2024, 01:10 PM UTC
Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]