BetterCloud experienced a minor incident on October 5, 2024 affecting Directory and Workflows, lasting 20h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2024, 05:00 PM UTC
We are currently investigating an issue causing delays in Google Group Full Syncs for a subset of customers. Impacted customers may experience the following: - Delays syncing in Dynamic Google Group membership changes - Delays syncing in Google Group membership changes made via groups.google.com - Workflows set to trigger based on Google Group membership changes if the changes were made via the two methods above Note: Group membership changes made via admin.google.com or Google's API are not affected and will still sync in within 5 minutes We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our support team by emailing [email protected]
- resolved Oct 06, 2024, 02:00 PM UTC
We have identified and fixed the issue causing delays in Google Group Full Syncs for a subset of customers. All impacted customer syncs are running as expected now. Any Workflow events that were delayed due this issue should have triggered successfully. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected]