BetterCloud incident

UI Outage on User Automation Module (aka: app.bettercloud.com)

Critical Resolved View vendor source →

BetterCloud experienced a critical incident on November 18, 2024 affecting Core Services, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 11:46 PM UTC
Resolved
Nov 19, 2024, 03:44 AM UTC
Duration
3h 58m
Detected by Pingoru
Nov 18, 2024, 11:46 PM UTC

Affected components

Core Services

Update timeline

  1. investigating Nov 18, 2024, 11:46 PM UTC

    We are currently investigating an issue preventing a subset of customers from loading the User Automation module (aka: app.bettercloud.com). Our team is working to remediate this issue as soon as possible. We apologize for any inconvenience this issue may be causing, and will provide another update as soon as possible. If you have any questions, please contact our Support Team by emailing [email protected].

  2. monitoring Nov 18, 2024, 11:56 PM UTC

    We have identified and fixed the issue preventing a subset of customers from loading the User Automation module (aka: app.bettercloud.com), and are currently monitoring for stability. We will provide another update as soon as possible. If you have any questions, please contact our Support Team by emailing [email protected].

  3. monitoring Nov 19, 2024, 12:10 AM UTC

    We have monitored our platform for stability and believe this issue is resolved. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team by emailing [email protected].

  4. resolved Nov 19, 2024, 03:44 AM UTC

    This incident has been resolved.