BetterCloud experienced a minor incident on February 25, 2025 affecting Alerts and Files and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
AlertsFilesData Protection
Update timeline
- investigating Feb 25, 2025, 08:21 PM UTC
We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing [email protected].
- resolved Feb 25, 2025, 10:35 PM UTC
We have resolved the issue causing delays ingesting files for a subset of customers. We appreciate your patience! If you have any questions, please contact Support: [email protected]