BetterCloud experienced a critical incident on March 25, 2025 affecting Spend Optimization, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 01:45 PM UTC
We are currently investigating an issue preventing customers from logging into Spend Optimization (fka: Track). Affected customers may experience a white screen while logging into the Spend Optimization side of the platform. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, feel free to reach out our Support Team by emailing [email protected].
- monitoring Mar 25, 2025, 01:50 PM UTC
We have identified and fixed the issue affecting Spend Optimization (fka: Track), and are monitoring for stability. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].
- resolved Mar 25, 2025, 02:21 PM UTC
We have monitored our services for stability and are confident this issue is resolved. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected]