BetterCloud experienced a minor incident on May 13, 2025 affecting Alerts and Files and 1 more component, lasting 7h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 09:08 PM UTC
We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing [email protected].
- monitoring May 13, 2025, 10:17 PM UTC
We have addressed the issue causing delays ingesting Files for a subset of customers. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
- resolved May 14, 2025, 04:18 AM UTC
We have resolved the issue causing delays ingesting files for a subset of customers. We appreciate your patience! If you have any questions, please contact our Support Team by emailing [email protected].