Better Stack incident
Incorrectly sent out downtime notifications to single-region monitors due to intermittent Internet backbone issue
Resolved after 39 minutes, affecting Uptime (Uptime backend processing health), on October 21, 2026.
The issue has been resolved. We apologize for the trouble Need help? Please let us know at [email protected]
Affected components
Update timeline
- investigating Oct 21, 2026, 06:30 PM UTC
An intermittent network issue between Tier 1 network providers one of our cloud provider relies on triggered incidents for customers relying on single-region uptime Monitors. We're sincerely sorry for the trouble. We think this is unacceptable and consider it a priority to make our incident detection even more robust to correctly detect partial intermittent backbone issues. To fully mitigate immediately, we recommend enabling more than 1-region for your monitors. Need help? Let us know at [email protected], we're here for you.
- resolved Oct 21, 2026, 07:09 PM UTC
The issue has been resolved. We apologize for the trouble Need help? Please let us know at [email protected]
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