Degradation - Recent data missing in Export Feeds and Network Reports/Insights data starting April 25th

Update timeline

1. investigating Apr 28, 2026, 07:31 PM UTC

   Bazaarvoice has identified an issue affecting all clients that is causing a degradation of Export Feeds generation process. Generated feeds are missing recent data collected or updated since the 25th of April. The following feed types are affected: * Standard Client Feed (Full/Incremental) * Ratings Feed * Displayable Content Export / DCE * Partner Export Feed * SEO Feeds The root cause of the issue is yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 28th, 2026, 7:00PM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. identified Apr 29, 2026, 08:26 AM UTC

   Bazaarvoice has identified an issue affecting all clients that is causing a degradation of the Export Feeds generation process. The generated feeds are missing recent data collected or updated since the 25th of April. The following feed types are affected: * Standard Client Feed (Full/Incremental) * Ratings Feed * Displayable Content Export / DCE * Partner Export Feed * SEO Feeds The root cause of the issue has been determined and is being addressed. However, the full resolution will take time to implement. Please find the schedule below: The above mentioned feed updates that are missing from April 25th to 28th will be delivered within the April 29th Feed. There is also a delayed schedule for the below feed types: Incremental & Full Standard Client Feeds: Both will be delivered as Full Feeds (containing all data). DCE: A Full Feed will be generated. Other Feeds: No behavioral changes. Expected Delivery Timelines affected by the issue (UTC): May 1, 05:00 UTC – April 29th Feed May 1, 19:30 UTC – April 30th Feed May 2, 09:30 UTC – May 1st Feed NEXT UPDATE: April 29th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

3. identified Apr 29, 2026, 10:41 AM UTC

   Bazaarvoice has identified an issue affecting all clients that is causing a degradation of the Export Feeds generation process. Additionally, it was discovered that Portal Reports and Insights that utilize Network (syndication) data are also affected, specifically, network data from April 25th to April 30th. Any Insights dashboards containing Network data for this time frame may reflect inaccurate values due to the missing Network data. Full recovery of this data is expected on the 2nd of May. For the data exports, the following feed types are affected: * Standard Client Feed (Full/Incremental) * Ratings Feed * Displayable Content Export / DCE * Partner Export Feed * SEO Feeds The above mentioned feed updates that are missing from April 25th to 28th will be delivered within the April 29th Feed. Further delays listed below: Incremental & Full Standard Client Feeds: Both will be delivered as Full Feeds (containing all data). DCE: A Full Feed will be generated. Other Feeds: No behavioral changes. Expected Delivery Timelines affected by the issue (UTC): May 1, 05:00 UTC – April 29th Feed May 1, 19:30 UTC – April 30th Feed May 2, 09:30 UTC – May 1st Feed NEXT UPDATE: April 29th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

4. identified Apr 29, 2026, 08:28 PM UTC

   Bazaarvoice has identified an issue affecting all clients that is causing a degradation of the Export Feeds generation process. The following feed types are affected: * Standard Client Feed (Full/Incremental) * Ratings Feed * Displayable Content Export / DCE * Partner Export Feed * SEO Feeds April 25th - 28th's missing data will be delivered within April 29th's feeds. April 29th's feeds will have the following behavioral changes: * Incremental Standard Client Feed: will be delivered as a Full Standard Client Feed (containing all data). * Incremental DCE Feeds: will be delivered as Full DCE Feeds. * Other Feeds: No behavioural changes. Expected Delivery Timelines of feeds affected by the issue (UTC): * April 30, 10:30PM UTC – April 29th's Feeds are expected to be delivered. * May 1, 9:30AM UTC – April 30th's Feeds are expected to be delivered. * Feeds for May 1st and beyond are expected to be delivered on the regular schedule. Additionally, it was discovered that Portal Reports and Insights that utilize Network (syndication) data are also affected, specifically, network data from April 25th to April 30th. Any Insights dashboards containing Network data for this time frame may reflect inaccurate values due to the missing Network data. Full recovery of this data is expected on the 2nd of May. NEXT UPDATE: April 30th, 2026, 6AM CDT

5. identified Apr 30, 2026, 10:30 AM UTC

   Bazaarvoice is currently addressing an issue affecting all clients that was causing a degradation of the Export Feeds generation process as well as Portal Reports and Insights that utilize Network (syndication) data, specifically, data from April 25th to April 30th. Full recovery of this Portal Reports/Insights data is expected on/by the 2nd of May. For the Feed Exports: Incremental & Full Standard Client Feeds: Both will be delivered as Full Feeds (containing all data). DCE: A Full Feed will be generated. Other Feeds: No behavioral changes. Expected Data Delivery Timelines affected by the issue (UTC): May 1, 05:00 UTC – April 29th Feed May 1, 19:30 UTC – April 30th Feed May 2, 09:30 UTC – May 1st Feed NEXT UPDATE: April 30th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

6. identified Apr 30, 2026, 05:52 PM UTC

   Bazaarvoice has identified an issue affecting all clients that is causing a degradation of the Export Feeds generation process. The following feed types are affected: * Standard Client Feed (Full/Incremental) * Ratings Feed * Displayable Content Export / DCE * Partner Export Feed * SEO Feeds April 25th - 28th's missing data will be delivered within April 29th's feeds. April 29th's feeds will have the following behavioral changes: * Incremental Standard Client Feed: will be delivered as a Full Standard Client Feed (containing all data). * Incremental DCE Feeds: will be delivered as Full DCE Feeds. * Other Feeds: No behavioural changes. Expected Delivery Timelines of feeds affected by the issue (UTC): * April 30, 10:30PM UTC – April 29th's Feeds are expected to be delivered. * May 1, 9:30AM UTC – April 30th's Feeds are expected to be delivered. * Feeds for May 1st and beyond are expected to be delivered on the regular schedule. Additionally, it was discovered that Portal Reports and Insights that utilize Network (syndication) data are also affected, specifically, network data from April 25th to April 30th. Any Insights dashboards containing Network data for this time frame may reflect inaccurate values due to the missing Network data. Full recovery of this data is expected on the 2nd of May. NEXT UPDATE: April 30th, 2026, 7PM CDT

7. monitoring May 01, 2026, 09:20 AM UTC

   Bazaarvoice systems have caught up in delivering all the missing feeds that were affected by the issue, with the exception of the Cloud SEO Feeds. These feeds with missing data from the 29th of April are planned to be delivered on the 1st of May 19:00 UTC. Bazaarvoice will continue to monitor the status of the data and feeds to ensure there are no further delays, disruptions or data degradation. NEXT UPDATE: May 1st, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

8. monitoring May 01, 2026, 07:51 PM UTC

   Bazaarvoice has delivered the missing April 29th Cloud SEO feeds, bringing all feed deliveries up to date. We continue monitoring the situation to ensure no further disruptions occur. Monitoring will continue until full resolution of the issue is confirmed. NEXT UPDATE: May 4th, 2026, 4AM CDT