Batch incident

Dashboard connectivity issue

Minor Resolved View vendor source →

Batch experienced a minor incident on March 25, 2025 affecting Dashboard and Dashboard and 1 more component, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 01:44 PM UTC
Resolved
Mar 28, 2025, 09:23 AM UTC
Duration
2d 19h
Detected by Pingoru
Mar 25, 2025, 01:44 PM UTC

Affected components

DashboardDashboard[CEP] Campaign API[MEP] Campaigns API[MEP] Custom Audience API

Update timeline

  1. investigating Mar 25, 2025, 01:44 PM UTC

    We’re currently experiencing connectivity issues affecting the Dashboard. Our team is investigating and working to restore full access as soon as possible.

  2. identified Mar 25, 2025, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 25, 2025, 02:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 25, 2025, 02:47 PM UTC

    A mitigation has been implemented and is functioning as expected. We are continuing to closely monitor the system and address any remaining issues.

  5. monitoring Mar 26, 2025, 06:36 PM UTC

    There are no changes at this time. The mitigation remains effective, the impacted components are stable, and we are continuing to monitor the situation closely.

  6. monitoring Mar 27, 2025, 04:10 PM UTC

    A permanent fix has been implemented, and the affected components remain stable. The incident will remain open as we continue to closely monitor the situation for the next 24 hours.

  7. resolved Mar 28, 2025, 09:23 AM UTC

    Monitoring has confirmed that the issue is fully resolved and all systems are operating normally. This incident is now closed.