Batch experienced a minor incident on April 18, 2025 affecting Email delivery and Push Delivery and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Email deliveryPush DeliverySMS Delivery
Update timeline
- identified Apr 18, 2025, 07:01 AM UTC
Our Customer Engagement Platform is experiencing delays for some Push, SMS & Email automations. About 1.5% of the messages are delayed for at most 10 hours. We have identified the cause and are working on a fix. No messages have been lost: once the fix is deployed, the delayed messages will be sent.
- monitoring Apr 18, 2025, 07:27 AM UTC
The fix has been deployed and the system is catching up. The delayed messages should all be sent around 10:00 GMT+2.
- resolved Apr 18, 2025, 08:02 AM UTC
This incident has been resolved.