Batch incident
Profile updates and custom events processing delays on CEP
Batch experienced a minor incident on April 27, 2025 affecting Data ingestion and Event Targeting & Retargeting, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2025, 06:03 PM UTC
We are experiencing a delay in indexing messages from our Mobile SDKs. The indexing of these messages is currently 1 hour and 50 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning : - The profile view will not be updated in real-time. - Some automations will be sent later than expected.
- investigating Apr 27, 2025, 06:06 PM UTC
We are continuing to investigate this issue.
- identified Apr 27, 2025, 06:45 PM UTC
A fix has been deployed on our indexing system, and the backlog of SDK events is being caught up. We will update this incident when everything is back to normal.
- resolved Apr 27, 2025, 08:28 PM UTC
The indexing backlog has now been cleared, and the incident is now resolved.