Batch incident
Profile updates and custom events processing delays on CEP
Batch experienced a minor incident on April 29, 2025 affecting Data ingestion and Event Targeting & Retargeting, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2025, 06:42 AM UTC
We are experiencing a delay in indexing messages from our Mobile SDKs. The indexing of these messages is currently 7 hour and 30 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning : - The profile view will not be updated in real-time. - Some automations will be sent later than expected.
- identified Apr 29, 2025, 08:22 AM UTC
The incident is still ongoing, and the indexing lag has been reduced to 1 hour and 40 minutes.
- monitoring Apr 29, 2025, 09:34 AM UTC
The indexing backlog has now been cleared, we are keeping the platform under close surveillance.
- resolved Apr 29, 2025, 12:34 PM UTC
This incident has been resolved.