Batch incident
Profile updates and custom events processing delays on CEP
Batch experienced a minor incident on May 15, 2025 affecting Data ingestion and Event Targeting & Retargeting, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 15, 2025, 11:40 AM UTC
We are experiencing a delay in indexing messages from our Mobile SDKs. The indexing of these messages is currently 1 hour and 30 minutes late, the problem having manifested itself from 12H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning : - The profile view will not be updated in real-time. - Some automations will be sent later than expected.
- identified May 15, 2025, 01:12 PM UTC
A fix has been deployed, the backlog of SDK events is being caught up. The indexing lag is now of 30 minutes. We will update this incident when everything is back to normal.
- monitoring May 15, 2025, 01:43 PM UTC
All the indexation backlog has now been cleared, and we're back to nominal status.
- resolved May 15, 2025, 06:58 PM UTC
This incident has been resolved.