Batch incident
Profile updates and custom events processing delays on CEP
Batch experienced a major incident on June 20, 2025 affecting [CEP] Profile API and Data ingestion, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 06:14 AM UTC
We are currently experiencing a delay in indexing messages from our SDKs and Profile API calls. At the moment, message indexing is running approximately 8 hours behind. This delay impacts only the updating of Profile events and attributes. Specifically: • The profile view is not updated in real-time. • Some automations may be triggered later than expected.
- monitoring Jun 20, 2025, 06:54 AM UTC
A fix has been implemented. We are currently handling the data ingestion queue.
- monitoring Jun 20, 2025, 07:01 AM UTC
The data ingestion delay has been cleared for: * Profile attribute updates * Custom events from the API and web SDKs We are still working on catching up with data ingestion from the mobile SDKs. We will provide an update as soon as everything is back to normal.
- monitoring Jun 20, 2025, 09:44 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 20, 2025, 09:45 AM UTC
Data ingestion has fully caught up. Everything is back to normal.