Batch experienced a major incident on June 26, 2025 affecting Dashboard and Editorial dashboard and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 26, 2025, 08:31 AM UTC
We're currently experiencing intermittent errors with our image loading system. The impact is two fold: * some campaigns cannot be created correctly due to image loading failures, affecting both the main dashboard and the editorial dashboards. * some transactional push notifications containing images cannot be sent correctly due to image loading failures. This issue started on June 20th at 17:00 CET. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause.
- identified Jun 26, 2025, 04:26 PM UTC
We're still observing intermittent image loading errors, though at a significantly reduced rate compared to the last 24 hours. The last reported error occurred at 15:00 CET. Our team continues to actively work on implementing a permanent fix.
- monitoring Jun 27, 2025, 10:18 AM UTC
A fix has been implemented. We haven't observed any new issues for the past two hours and will continue to monitor the situation closely.
- resolved Jun 28, 2025, 09:52 AM UTC
This incident has been resolved.