Basecone incident

Slowness and difficulties with logging into Basecone

Minor Resolved View vendor source →

Basecone experienced a minor incident on November 29, 2022, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2022, 09:12 AM UTC
Resolved
Nov 29, 2022, 01:45 PM UTC
Duration
4h 33m
Detected by Pingoru
Nov 29, 2022, 09:12 AM UTC

Update timeline

  1. investigating Nov 29, 2022, 09:12 AM UTC

    We are experiencing slowness and difficulties with logging in. Also viewing documents does not load well. Our team is trying to find the root cause.

  2. identified Nov 29, 2022, 09:27 AM UTC

    The issue has been identified and we are working on a fix.

  3. identified Nov 29, 2022, 10:58 AM UTC

    We are still working on the fix.

  4. monitoring Nov 29, 2022, 12:37 PM UTC

    The fix was released. You should notice the speed improvements soon.

  5. resolved Nov 29, 2022, 01:45 PM UTC

    The issue has been resolved.