Basecone incident

Basecone performance is slow

Minor Resolved View vendor source →

Basecone experienced a minor incident on April 11, 2023, lasting 23h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2023, 08:04 AM UTC
Resolved
Apr 12, 2023, 07:09 AM UTC
Duration
23h 4m
Detected by Pingoru
Apr 11, 2023, 08:04 AM UTC

Update timeline

  1. investigating Apr 11, 2023, 08:04 AM UTC

    We are looking at this issue and will keep you updated.

  2. identified Apr 11, 2023, 09:24 AM UTC

    The issue has been identified however, we are still working on a solution. You can still experience slowness.

  3. monitoring Apr 11, 2023, 12:14 PM UTC

    You can still experience slowness until the end of this day. However, improvement has been confirmed. After office hours we will release the permanent solution for this issue.

  4. resolved Apr 12, 2023, 07:09 AM UTC

    The fix was implemented successfully last night and Basecone speed has normalized