Basecone incident

Trouble with loading period details for Unit4

Minor Resolved View vendor source →

Basecone experienced a minor incident on June 9, 2023, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2023, 01:13 PM UTC
Resolved
Jun 12, 2023, 07:21 AM UTC
Duration
2d 18h
Detected by Pingoru
Jun 09, 2023, 01:13 PM UTC

Update timeline

  1. investigating Jun 09, 2023, 01:13 PM UTC

    We are looking in to this issue that when trying to make a posting to Boekhoud gemak you are getting an incorrect error about the period in which the booking should be placed and that this period is not available to book in.

  2. identified Jun 09, 2023, 02:29 PM UTC

    The issue has been identified and seems to be in the connection from Unit4 to us, bookings may happen or still have the problem of period dates.

  3. identified Jun 12, 2023, 07:20 AM UTC

    Bookings should work fine again, it can help to retag an document if the problems persists.

  4. resolved Jun 12, 2023, 07:21 AM UTC

    This incident has been resolved.