Basecone experienced a minor incident on August 23, 2023, lasting 6h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 23, 2023, 11:35 AM UTC
You may currently experience issues when working in Basecone. We are working with the highest priority to solve the issue.
- investigating Aug 23, 2023, 01:47 PM UTC
Unfortunately, we are still investigating the cause of the current outage. Our team is full of research to find a solution.
- identified Aug 23, 2023, 02:46 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 23, 2023, 03:35 PM UTC
We have found the issue and will be deploying an fix scheduled at 19.00 hours tonight. This may potentially lead to degraded experience around the release time. After the fix has been applied Basecone should process documents as normal again.
- resolved Aug 23, 2023, 06:00 PM UTC
The fix has been released successfully. Basecone can now process documents at normal performance levels. We are monitoring the performance of the systems at this moment.