Basecone incident

Documents may not have an details filled in after tagging

Major Resolved View vendor source →

Basecone experienced a major incident on March 18, 2024 affecting Document Processing Service, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2024, 05:12 PM UTC
Resolved
Mar 18, 2024, 08:06 PM UTC
Duration
2h 54m
Detected by Pingoru
Mar 18, 2024, 05:12 PM UTC

Affected components

Document Processing Service

Update timeline

  1. investigating Mar 18, 2024, 05:12 PM UTC

    When trying to book a document after tagging you might experience that there are no details recognized and or no supplier is matched because of that. We are currently looking into this problem.

  2. resolved Mar 18, 2024, 08:06 PM UTC

    This incident has been resolved.