Basecone incident

General issue and degraded performance on mailservice for Basecone

Major Resolved View vendor source →

Basecone experienced a major incident on August 5, 2024 affecting Mail and WebPortal, lasting 21h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 03:40 PM UTC
Resolved
Aug 06, 2024, 01:11 PM UTC
Duration
21h 31m
Detected by Pingoru
Aug 05, 2024, 03:40 PM UTC

Affected components

MailWebPortal

Update timeline

  1. investigating Aug 05, 2024, 03:40 PM UTC

    Currently we are investigating degraded performance in our application and on the mailservice. This could have impact on documents uploaded via e-mail, which are not arriving in Basecone. Also outgoing e-mails by Basecone are affected.

  2. investigating Aug 06, 2024, 01:07 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 06, 2024, 01:11 PM UTC

    This incident has been resolved.