Basecone incident

Problems with OCR of documents and posting

Major Resolved View vendor source →

Basecone experienced a major incident on November 11, 2024 affecting Document Processing Service and WebPortal, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 10:21 AM UTC
Resolved
Nov 11, 2024, 11:09 AM UTC
Duration
48m
Detected by Pingoru
Nov 11, 2024, 10:21 AM UTC

Affected components

Document Processing ServiceWebPortal

Update timeline

  1. investigating Nov 11, 2024, 10:21 AM UTC

    We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.

  2. investigating Nov 11, 2024, 10:49 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 11, 2024, 11:04 AM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 11, 2024, 11:09 AM UTC

    The issue has been found and resolved, it may take a couple of minutes before documents appear in the postingscreen before returning to normal operating speed.