Basecone incident

Problems with saving the postings and general slowness

Minor Resolved View vendor source →

Basecone experienced a minor incident on February 18, 2025 affecting Mobile Android and Mobile IOS and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 02:50 PM UTC
Resolved
Feb 18, 2025, 04:48 PM UTC
Duration
1h 58m
Detected by Pingoru
Feb 18, 2025, 02:50 PM UTC

Affected components

Mobile AndroidMobile IOSWebPortal

Update timeline

  1. identified Feb 18, 2025, 02:50 PM UTC

    Currently you might see some slowness using Basecone or may have issues saving and posting a document. For the last part you can try and make the booking from an incognito browser window this seems to mitigate the problem of not being able to save the booking and posting it afterwards. Our developers are looking in to it.

  2. resolved Feb 18, 2025, 04:48 PM UTC

    The problem has been found and has been resolved. Basecone should function at normal speed again. If you have problem opening an document please try to log out and login again.