Barracuda incident

Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages

Major Resolved View vendor source →

Barracuda experienced a major incident on February 18, 2026 affecting Email Processing, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 02:04 PM UTC
Resolved
Feb 18, 2026, 07:12 PM UTC
Duration
5h 7m
Detected by Pingoru
Feb 18, 2026, 02:04 PM UTC

Affected components

Email Processing

Update timeline

  1. investigating Feb 18, 2026, 02:04 PM UTC

    We are currently investigating this issue.

  2. identified Feb 18, 2026, 02:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2026, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2026, 07:12 PM UTC

    This incident has been resolved.