Banxa experienced a minor incident on October 20, 2026 affecting API Services, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 02:42 AM UTC
Status: Investigating We are aware of increase in errors and performance degradation of our API services and are actively investigating the issue. Our team is working to resolve this as quickly as possible. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available. Affected components API Services (Partial outage)
- identified Oct 20, 2026, 02:46 AM UTC
Status: Identified We have identified the root cause of the issue and our team is actively working on a resolution. Thank you for your patience. Affected components API Services (Partial outage)
- monitoring Oct 20, 2026, 03:03 AM UTC
Status: Monitoring A fix has been implemented. We are closely monitoring our systems and performance metrics to ensure full platform stability. We will provide a final update once we are confident the issue is completely resolved. Affected components API Services (Degraded performance)
- resolved Oct 20, 2026, 03:08 AM UTC
Status: Resolved This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue. Affected components API Services (Operational)