Banking Circle experienced a major incident on December 13, 2024 affecting Reporting, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2024, 10:35 AM UTC
Banking Circle are investigating an issue linked to the syncing of transactions to reporting & BC Connect. Payments are processing and being received, this incident is related to syncing of the data. We are working on this and will provide additional updates in due course
- identified Dec 13, 2024, 10:58 AM UTC
Banking Circle has identified the issue, and a fix is currently being deployed
- identified Dec 13, 2024, 11:28 AM UTC
Banking Circle has successfully deployed the fix, and work is ongoing to correct the affected non-synced transactions
- monitoring Dec 13, 2024, 12:10 PM UTC
Contracts and now starting to show on clients accounts. Banking Circle is monitoring this and will confirm and resolve once all contracts are synced
- resolved Dec 13, 2024, 12:47 PM UTC
Contracts are now fully synced and reflected on accounts. Banking Circle will continue to monitor the situation, but the impact is considered mitigated at this time.