Banking Circle incident

Issues with payment balances in UI and webhooks

Major Resolved View vendor source →

Banking Circle experienced a major incident on December 13, 2024 affecting Accounts and Balances and Reporting, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 02:30 PM UTC
Resolved
Dec 13, 2024, 05:56 PM UTC
Duration
3h 26m
Detected by Pingoru
Dec 13, 2024, 02:30 PM UTC

Affected components

Accounts and BalancesReporting

Update timeline

  1. investigating Dec 13, 2024, 02:30 PM UTC

    Banking Circle is currently investigating an issue related to payment balances on the UI as well as webhook processing. Payments are processing and being received. We are working on this and will provide additional updates in due course

  2. investigating Dec 13, 2024, 03:05 PM UTC

    Banking Circle is still investigating an issue related to payment balances on the UI as well as webhook processing. We are working on this and will provide further updates when they are available

  3. resolved Dec 13, 2024, 05:56 PM UTC

    Banking Circle have corrected balances and new webhooks are now being processed accordingly. Banking Circle will review any data from today and run any corrections in due course.