Banking Circle experienced a notice incident on April 1, 2025 affecting Accounts and Balances and Reporting and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 09:14 AM UTC
We are investigating an issue regarding FX and Payment Processing. Payment may be showing as Pending Processing. We will provide updates as soon as new information is available.
- investigating Apr 01, 2025, 09:23 AM UTC
We are continuing to investigate this issue.
- identified Apr 01, 2025, 09:36 AM UTC
We are facing connectivity issues with an External Provider. They are aware of the issues. Currently all payments will be held in a Pending Processing Status. FX is also impacted. Our provider is working on a resolution, and we will update in due course.
- monitoring Apr 01, 2025, 10:27 AM UTC
The issue has now been resolved and we are now processing transactions. Banking Circle will continue to monitor this.
- identified Apr 01, 2025, 12:08 PM UTC
Whilst payments are processing, we are aware of some delays in Reporting and Status updates showing on BC UI. This is currently being worked on and Banking Circle are working on a fix to show the correct status and deliver reporting/notifications.
- monitoring Apr 01, 2025, 12:50 PM UTC
Reporting, notifications and balances should now be updating for clients. BC will continue to monitor.
- resolved Apr 01, 2025, 01:10 PM UTC
This incident has been resolved.