Banking Circle incident
Issues with payment processing and reporting
Banking Circle experienced a major incident on April 5, 2025 affecting Payments and Reporting, lasting 10h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 05, 2025, 07:34 AM UTC
We are currently encountering an issue affecting both payment processing and reporting. We are actively investigating the matter and we will keep our clients informed of any updates.
- monitoring Apr 05, 2025, 08:16 AM UTC
The issue has been identified and a fix implemented. Payment processing operations have resumed. We are actively monitoring the situation to ensure a full return to normal operations.
- monitoring Apr 05, 2025, 01:48 PM UTC
Fixes have been implemented, and payment processing operations have resumed. However, we are still experiencing some delays in processing affecting reporting updates. The situation will be actively monitored until we return to normal operations.
- monitoring Apr 05, 2025, 02:44 PM UTC
Some delays may still occur. Clients may experience delays in bookings and report updates. The situation is expected to be rectified within 2 hours. We are monitoring the situation continuously and will provide updates.
- monitoring Apr 05, 2025, 04:14 PM UTC
Confirmations indicate that payments and reporting have returned to normal for our Clients. The issue is considered resolved, but we will continue to monitor the situation closely.
- monitoring Apr 05, 2025, 04:16 PM UTC
Confirmations indicate that payments and reporting have returned to normal for our Clients. The issue is considered resolved, but we will continue to monitor the situation closely.
- resolved Apr 05, 2025, 05:39 PM UTC
This incident has been resolved.