Banked had 8 outages in the last 2 years totaling 13h 48m of downtime — averaging 0.3 incidents per month.
There were 8 Banked outages since June 6, 2025 totaling 13h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate the issue
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing issues resolving PayIDs, which are affecting our Checkout. Investigations are ongoing and an update will be provided as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing errors in PayID resolution that is affecting mandate creation via Banked UX and single payments
This incident has been resolved.
We are currently experiencing a performance degradation to the Payments and Mandates service in AU. The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.
Our provider identified the root cause. Currently, the issue is manifesting intermittently. They are working on a solution with the highest priority.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
we are investigating an issue related to reuse of idempotency keys older than 30 days creating errors
We have identified the root cause and are working on a fix
We are still working on the fix
This issue is affecting only affecting the retry of payments older than one month
This incident has been resolved.
We are currently experiencing a performance degradation and increased latency on our services. Investigations are ongoing and an update will be provided as soon as more information becomes available. There are known Issues across Google Cloud and Cloudflare services affecting us. We are working to mitigate the impact
The issue has been identified and mitigations are reducing impact The Google Cloud Issues are still reporting as active but the impact is mitigated in identified cases for Banked Cloudflare issues also remain active but we do not believe these are impacted Banked user experience Our team is actively working on this as high priority
We are still experiencing issues due to our cloud provider issues. Services are starting to recover
We are still seeing improvements but there might be additional latency in checkout experiance and notifications
Services have recovered , we will keep monitoring for the next hours
This incident has been resolved.
We are investigating problems with scanning QR codes for hand off. All other bank hand off mechanism are not affected.
We are continuing to investigate this issue.
This incident has been resolved.