Banked incident

service degradation

Notice Resolved View vendor source →

Banked experienced a notice incident on November 18, 2025 affecting API and Checkout and 1 more component, lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:56 AM UTC
Resolved
Nov 18, 2025, 06:07 PM UTC
Duration
6h 10m
Detected by Pingoru
Nov 18, 2025, 11:56 AM UTC

Affected components

APICheckoutDashboard

Update timeline

  1. identified Nov 18, 2025, 11:56 AM UTC

    Our services experience degraded performance and for some users can not be reached. We identified the issue with one of our providers who are actively working on identifying the root cause.

  2. identified Nov 18, 2025, 12:09 PM UTC

    Root cause still to be identified by our partner.

  3. identified Nov 18, 2025, 12:18 PM UTC

    We are successfully processing requests again. Some services still experience degradation.

  4. identified Nov 18, 2025, 12:46 PM UTC

    We are still observing errors intermittently.

  5. identified Nov 18, 2025, 01:01 PM UTC

    We are still observing errors intermittently.

  6. identified Nov 18, 2025, 01:11 PM UTC

    Our provider identified the root cause and is working on a fix. For now, we still see failures intermittently.

  7. identified Nov 18, 2025, 01:27 PM UTC

    Our provider identified the root cause and is working on a fix. For now, we still see failures intermittently.

  8. identified Nov 18, 2025, 01:45 PM UTC

    Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

  9. identified Nov 18, 2025, 02:00 PM UTC

    Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

  10. identified Nov 18, 2025, 02:15 PM UTC

    Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

  11. identified Nov 18, 2025, 02:33 PM UTC

    Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

  12. monitoring Nov 18, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  13. monitoring Nov 18, 2025, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  14. monitoring Nov 18, 2025, 03:34 PM UTC

    All systems are operational. We keep monitoring the situation.

  15. monitoring Nov 18, 2025, 04:38 PM UTC

    We are continuing to monitor.

  16. monitoring Nov 18, 2025, 05:31 PM UTC

    We are continuing to monitor.

  17. resolved Nov 18, 2025, 06:07 PM UTC

    This incident has been resolved.