Banked experienced a notice incident on June 12, 2025 affecting API and API and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:07 PM UTC
We are currently experiencing a performance degradation and increased latency on our services. Investigations are ongoing and an update will be provided as soon as more information becomes available. There are known Issues across Google Cloud and Cloudflare services affecting us. We are working to mitigate the impact
- identified Jun 12, 2025, 07:24 PM UTC
The issue has been identified and mitigations are reducing impact The Google Cloud Issues are still reporting as active but the impact is mitigated in identified cases for Banked Cloudflare issues also remain active but we do not believe these are impacted Banked user experience Our team is actively working on this as high priority
- identified Jun 12, 2025, 07:55 PM UTC
We are still experiencing issues due to our cloud provider issues. Services are starting to recover
- identified Jun 12, 2025, 08:43 PM UTC
We are still seeing improvements but there might be additional latency in checkout experiance and notifications
- monitoring Jun 12, 2025, 09:11 PM UTC
Services have recovered , we will keep monitoring for the next hours
- resolved Jun 12, 2025, 09:52 PM UTC
This incident has been resolved.