Banked incident

Issue related to reuse of idempotency key

Notice Resolved View vendor source →

Banked experienced a notice incident on July 17, 2025 affecting API and API and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 05:38 AM UTC
Resolved
Jul 17, 2025, 06:59 AM UTC
Duration
1h 21m
Detected by Pingoru
Jul 17, 2025, 05:38 AM UTC

Affected components

APIAPIAPIAPIAPI

Update timeline

  1. investigating Jul 17, 2025, 05:38 AM UTC

    we are investigating an issue related to reuse of idempotency keys older than 30 days creating errors

  2. identified Jul 17, 2025, 06:01 AM UTC

    We have identified the root cause and are working on a fix

  3. identified Jul 17, 2025, 06:18 AM UTC

    We are still working on the fix

  4. identified Jul 17, 2025, 06:43 AM UTC

    This issue is affecting only affecting the retry of payments older than one month

  5. resolved Jul 17, 2025, 06:59 AM UTC

    This incident has been resolved.