Banked experienced a major incident on October 16, 2025 affecting API and Checkout, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
APICheckout
Update timeline
- investigating Oct 16, 2025, 12:42 PM UTC
We are currently experiencing a performance degradation to the Payments and Mandates service in AU. The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.
- identified Oct 16, 2025, 01:00 PM UTC
Our provider identified the root cause. Currently, the issue is manifesting intermittently. They are working on a solution with the highest priority.
- monitoring Oct 16, 2025, 01:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 01:39 PM UTC
This incident has been resolved.