Resolved after 6 hours 51 minutes, affecting Number Porting, on October 22, 2026.
Between 12:40 UTC and 21:27 UTC on October 22, 2026, some off net port orders were not activating as expected due to a vendor condition. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Affected components
Update timeline
- identified Oct 22, 2026, 02:57 PM UTC
Bandwidth teams have identified that due to a vendor condition some off net port orders are not activating as expected.
- monitoring Oct 22, 2026, 04:18 PM UTC
Teams are observing expected port activation times and will monitor for stability.
- resolved Oct 22, 2026, 09:48 PM UTC
This incident has been resolved.
- postmortem Oct 23, 2026, 09:34 AM UTC
Between 12:40 UTC and 21:27 UTC on October 22, 2026, some off net port orders were not activating as expected due to a vendor condition. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Your product runs on more than Bandwidth
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services