Bandwidth experienced a major incident on May 19, 2026 affecting Line Feature Management, lasting 8h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 10:53 AM UTC
Bandwidth teams are investigating an incident impacting 10DLC Provisioning request for new and existing phone numbers. Requests may not complete as expected.
- resolved May 19, 2026, 07:01 PM UTC
Product/Platform Impacted: 10DLC Provisioning Start Time: 2026-05-18 afternoon UTC End Time: 2026-05-19 09:20 AM ET Customer Impact: Yes • Key customers impacted: none • customers with tickets: ○ CALLCURRENT, INC. - MIGHTYCALL [5009641] ○ Mango Voice, LLC (2007444) ○ CD NEWCO, LLC (5008789) ○ YAKCHAT LTD (5009786) ○ Phone.com (5000474) ○ Weave Communications, Inc. (5001811) ○ CampaignSidekick LLC (5007740) ○ Sourceit Technologies, Inc. (5010167) Impact Details: • 10DLC provisioning orders experienced delays ○ Orders were stuck in "processing" status within the Bandwidth App ○ Affected campaign examples include: C32L6SL, CAMPIRX, CEWE82E, CCTRQY8 Current Status: Recovered • Campaign processing resumed at approximately 09:20 AM ET ○ Kierstyn Stroud confirmed all linked tickets are now corrected ○ Engineering confirmed all example campaigns have been successfully provisioned • Root cause investigation points to a downstream provider issue ○ Alexander Wigger identified the delay was likely related to an InfoBip delay issue Next Steps: • Monitoring ○ Continue monitoring for further reports of campaign delays to ensure stability Incident Team: Elizabeth Rankin, Kierstyn Stroud, Alexander Wigger, Victor Condurat