Balena experienced a minor incident on August 27, 2025 affecting BalenaOS Download, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
BalenaOS Download
Update timeline
- investigating Aug 27, 2025, 04:48 PM UTC
We're experiencing an elevated level of errors on our Dashboard when adding ESR devices and are currently looking into the issue.
- identified Aug 27, 2025, 05:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 27, 2025, 05:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 27, 2025, 05:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 27, 2025, 08:45 PM UTC
This incident has been resolved.
- postmortem Aug 28, 2025, 03:01 PM UTC
We experienced a temporary outage affecting ESR image downloads due to a recent system update. The issue was quickly identified and resolved by rolling back to a previous stable version while we address the underlying compatibility issue.