Balena incident

An upstream provider outage is affecting connectivity to balenaCloud services

Critical Resolved View vendor source →

Balena experienced a critical incident on December 5, 2025 affecting API and Dashboard and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:05 AM UTC
Resolved
Dec 05, 2025, 09:37 AM UTC
Duration
31m
Detected by Pingoru
Dec 05, 2025, 09:05 AM UTC

Affected components

APIDashboardWebsite

Update timeline

  1. identified Dec 05, 2025, 09:05 AM UTC

    CloudFlare, our proxy provider, is having service issues. Connectivity to balenaCloud services are currently affected.

  2. monitoring Dec 05, 2025, 09:16 AM UTC

    Our upstream provider has implemented some fixes. balenaCloud services are back online. We are still monitoring the situation.

  3. resolved Dec 05, 2025, 09:37 AM UTC

    This incident has been resolved.