Balena experienced a major incident on February 10, 2026 affecting Delta Image Downloads, lasting 14h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:33 AM UTC
Some delta generation requests are encountering errors and failing. We are currently investigating this issue.
- monitoring Feb 10, 2026, 10:25 AM UTC
We have identified the potential cause and have rolled back the changes.
- resolved Feb 11, 2026, 12:02 AM UTC
This incident has been resolved.
- postmortem Feb 11, 2026, 12:10 AM UTC
v2 delta generation service experienced failures from ~21:15 UTC Feb 9 to ~10:00 UTC Feb 10, 2026, due to a missing configuration dependency during a logic change. **Impact:** * v2 delta generation requests failed to complete * No data loss or security impact **Root Cause:** Recent logic changes were deployed without the required accompanying configuration update, preventing the service from completing v2 delta requests. **Resolution:** The logic changes were rolled back, restoring the service to its previous stable state. **Follow-up Actions:** * Prepare and deploy the permanent fix We apologize for the disruption and any inconvenience this caused. We are committed to improving our processes to prevent similar issues in the future.