Balena incident

Elevated Delta Errors

Major Resolved View vendor source →
Started
Feb 10, 2026, 09:33 AM UTC
Resolved
Feb 11, 2026, 12:02 AM UTC
Duration
14h 28m
Detected by Pingoru
Feb 10, 2026, 09:33 AM UTC

Affected components

Delta Image Downloads

Update timeline

  1. investigating Feb 10, 2026, 09:33 AM UTC

    Some delta generation requests are encountering errors and failing. We are currently investigating this issue.

  2. monitoring Feb 10, 2026, 10:25 AM UTC

    We have identified the potential cause and have rolled back the changes.

  3. resolved Feb 11, 2026, 12:02 AM UTC

    This incident has been resolved.

  4. postmortem Feb 11, 2026, 12:10 AM UTC

    v2 delta generation service experienced failures from ~21:15 UTC Feb 9 to ~10:00 UTC Feb 10, 2026, due to a missing configuration dependency during a logic change. **Impact:** * v2 delta generation requests failed to complete * No data loss or security impact **Root Cause:** Recent logic changes were deployed without the required accompanying configuration update, preventing the service from completing v2 delta requests. **Resolution:** The logic changes were rolled back, restoring the service to its previous stable state. **Follow-up Actions:** * Prepare and deploy the permanent fix We apologize for the disruption and any inconvenience this caused. We are committed to improving our processes to prevent similar issues in the future.

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