azupay incident
Upstream incident impacting CBA NPP transactions
azupay experienced a minor incident on November 29, 2025 affecting External NPP Network, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2025, 04:50 AM UTC
Azupay has identified that Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Outbound NPP Payments, and are investigating if inbound transactions are also impacted. Clients making outbound payments that are impacted will have recieved PA04 and AB01 error codes, and the payment will be in a FAILED status. Clients should review if they should re-attempt these transactions. Incident Start Date/time: 29 Oct 2025 @ 3:05PM AEST Incident End Date/time: TBD A further update will be provided when more information is available.
- monitoring Nov 29, 2025, 05:18 AM UTC
Outbound payment to CBA customer accounts continue have intermittent AB01 errors, however the error rate has significantly decreased. Inbound transactions from CBA accounts do not appear to be impacted. We will continue to monitor the issue.
- monitoring Nov 29, 2025, 06:16 AM UTC
We are continuing to observe AB01 errors in approximately half of outbound payments to CBA clients. A further update will be provided when more information is available.
- resolved Nov 29, 2025, 07:19 AM UTC
Commonwealth Bank of Australia (CTBAAUSNXXX) have resolved the issue that has been affecting payments. Incident Start Date/time: 29 November 2025 @ 15:05 AEDT Incident End Date/time: 29 November 2025 @ 17:40 AEDT