azupay incident

Upstream incident impacting CBA NPP transactions

Minor Resolved View vendor source →

azupay experienced a minor incident on September 19, 2026 affecting External NPP Network, lasting 8h. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 04:45 PM UTC
Resolved
Sep 20, 2026, 12:45 AM UTC
Duration
8h
Detected by Pingoru
Sep 19, 2026, 04:45 PM UTC

Affected components

External NPP Network

Update timeline

  1. identified Sep 19, 2026, 07:08 PM UTC

    Azupay has identified that CBA is currently experiencing an incident impacting Outbound and Inbound NPP Payments. These issues are affecting around 10% of payments. Some Outbound payments will enter a FAILED status with failure reason of AB01 or PA01. Inbound payments may be delayed.

  2. identified Sep 19, 2026, 11:34 PM UTC

    CBA is continuing to investigate the issue affecting Inbound and Outbound NPP Payments.

  3. resolved Sep 20, 2026, 12:45 AM UTC

    CBA have resolved the issue at 20th September 2026 @ 08:30 AEST. Any outbound payments affected by this degradation will have encountered a FAILED status with an AB01 or PA01 reason code. You will have to retry these payments. Any delayed inbound payments have now been processed. If you require any further assistance, please raise a support ticket through the usual channels.