Upstream incident impacting Westpac and Bank of Melbourne NPP transactions

Update timeline

1. investigating Nov 10, 2026, 07:42 AM UTC

   Westpac have notified NPP participants they are currently having an outage impacting NPP payments and have self suspended from the NPP network. Attempts to make payments to Westpac clients will result in errors, and attempted payments made prior to the self suspension during the incident window return a Pending status until Westpac has confirmed settlement of funds. Incident Start Date/time: 10 NOV 2026 @ 15:48 AEDT NPP Payment Self suspension Start Date/Time: 10 NOV 2026 @ 17:35 AEDT NPP Payment Self-suspension end Date/Time: TBC The issue remains ongoing, and outbound payments to Westpac and Bank of Melbourne BSB ranges will return errors until Westpac removes their self suspension. Inbound payments from NPP payers based on Westpac accounts may also be delayed. We recommended retrying outbound payments to Westpac participants once the upstream issue is resolved, and will provide updates as they are provided to us.

2. monitoring Nov 10, 2026, 07:42 AM UTC

   We are continuing to monitor the outage and will provide updates as they are available.