Resolved after 7 hours 41 minutes, on October 18, 2020.
A fix has been implemented and we are now monitoring the results
Update timeline
- investigating Oct 18, 2020, 11:39 PM UTC
There may be an elevated number of api errors in the following api endpoints POST /v1/paymentRequest POST /v1/accountEnquiry POST /v1/payIDEnquiry POST /v1/payment
- investigating Oct 19, 2020, 12:01 AM UTC
There is an outage on our suppliers side and they have informed us that their systems will be restored at 11:30am GMT+11
- investigating Oct 19, 2020, 01:28 AM UTC
Our supplier is continuing restoration of their environment. Another update to be provided in an hour.
- investigating Oct 19, 2020, 01:56 AM UTC
Fyi, the connectivity issues were first detected on the 2020-10-17 at 08:09:27 GMT+11:00
- monitoring Oct 19, 2020, 06:01 AM UTC
A fix has been implemented and we are now monitoring the results
- resolved Oct 19, 2020, 07:21 AM UTC
This incident has been resolved.
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