Resolved after 1 day 10 hours, affecting api, on March 4, 2021.
Monitoring shows that the status of refunds is now updating to RETURN_COMPLETE immediately as intended. We will continue to monitor the situation and leave this incident open.
Affected components
Update timeline
- investigating Mar 04, 2021, 12:10 AM UTC
We are currently experiencing an issue where the status of refunds is not updating from RETURN_IN_PROGRESS to RETURN_COMPLETE. Despite that, we can confirm that the funds are being returned to the source account. We are working with our supplier to resolve the issue. There is no impact if a refund is not requested.
- identified Mar 04, 2021, 12:52 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 04, 2021, 05:04 AM UTC
Our supplier is continuing to work on a resolution for this issue.
- identified Mar 05, 2021, 01:09 AM UTC
Just a quick update. Our supplier is continuing to work on a resolution for this issue.
- monitoring Mar 05, 2021, 06:24 AM UTC
Monitoring shows that the status of refunds is now updating to RETURN_COMPLETE immediately as intended. We will continue to monitor the situation and leave this incident open.
- resolved Mar 05, 2021, 10:49 AM UTC
This incident has been resolved.
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